Exchange

We offer exchanges on returns of both full-priced and standard discounted items submitted within 14 days of delivery.

Please note that local postal services typically take 5–7 business days to deliver your returned parcel to us. Once we receive and process your item, we will send you a confirmation email and immediately process your exchange.

Underwear cannot be exchanged for hygiene reasons, unless faulty. We kindly ask customers to show proof of faulty items for our team to efficiently process your request. 

Final Sale and Further Discounted items cannot be exchanged unless faulty.

At RS, we ensure the quality of all items before dispatch. If you receive a faulty or damaged item, please contact us at info@redsphere.com.au with a description and proof of purchase.